The platform does not facilitate, process, or store any financial transactions.
As no payments are made for services, no cash refunds will be issued by the development team or UniKL MIIT.
If a scheduled skill-sharing session does not occur due to a peer's absence, the "Learner" can report the "No-Show" via the Skill Management dashboard.
Upon verification, the student's status will be reset, allowing them to request a new session with a different mentor without any penalty to their progress tracking.
The AI Tutor remains available 24/7 to provide immediate assistance if a peer mentor is unavailable, ensuring the student's learning time is not entirely lost.
Users are encouraged to cancel or reschedule sessions at least 24 hours in advance through the P2P messaging system.
Frequent cancellations or failure to attend sessions may lead to a temporary suspension of the user's ability to request new skills, as monitored by the Admin control panel.
Digital certificates generated by the LMS Lite module are final once issued.
In the event of a technical error during certificate generation (e.g., incorrect student name or skill title), users can contact Zakwan, Ejaj, Fariz, or Syamil for a manual correction and re-issuance.
We do not offer compensation for system downtime or REST API connectivity issues, as this is a student-led prototype.
If the AI Tutor provides unsatisfactory guidance, students are encouraged to provide feedback through the Contact Us page to help refine the system architecture.